Sahara launches fetch, repair program

Sahara Computers has launched its recently improved Fetch and Repair warranty program.
The program represents a change to the conventional customer relationship management process that involves a customer having to return a faulty product, as an example, to the point of purchase, which is then sent directly to Sahara.

The new program is set to enable the customer to engage with the Sahara call centre to notify the company of the situation. A courier is then dispatched to collect the product and return it to Sahara after which a warranty fulfillment process is completed and the repaired/ replaced product returned to the customer.

Gary Naidoo, deputy MD at Sahara, says that the warranty service option offers numerous benefits and will be of value to both dealers and end customers alike.
“We have refined our warranty process and incorporated a strategically developed fetch and repair program. For the end customer it means that the product is picked up eliminating the need to incur transport costs, there is no third party and therefore a faster turnaround, and the product is being repaired at the company where there is a high level of expertise and resources available,” says Naidoo.

The repair warranty program emphasises the company’s ongoing focus on sales and service to leverage off opportunities within growing market segments. These include government, corporate, mobile and wireless, education and digital lifestyle.

“Essentially we have developed a system that pays dividends to everyone involved. It is designed to alleviate bottlenecks, to make processes and procedures associated with product delivery and supply expedient and hassle-free, and to add value to the end consumer via the channel.”

“Our role is to ensure that customers emerge satisfied and empowered from their experience with Sahara,” he says.